GENERAL TERMS AND CONDITIONS OF USE OF NALUKID.COM
Dear users of NALUKID.COM,
Before you begin using the site NALUKID.COM, please read the TERMS AND CONDITIONS OF USE below, which establish rules for use, including conclusion of transactions of sale and purchase, as well as the terms and conditions for e-commerce carried out through our site. Use of the site by you will be accepted by the site administrators only after agreeing with these Terms and conditions.
SELLER AND USER:
Parties hereto are:
GULF MEDIA Ltd, hereinafter referred to as SELLER and any other physical or judicial person or other legal formation that uses NALUKID.COM in any way, including, but not only by examining it, making orders from it, buying and returns goods, hereinafter referred to as USER.
SUBJECT OF THESE GENERAL TERMS AND CONDITIONS:
General terms and conditions of NALUKID.COM are mandatory for all users of the SITE.
Any use of this SITE means that you have read carefully the general terms and conditions of use and agree to follow them unconditionally. General terms and conditions can be changed unilaterally by NALUKID.COM at any time by updating them. These changes take effect immediately and are binding on all USERS. NALUKID.COM has the right to make changes to the terms and conditions of use at any time in its sole discretion. On the occurrence of a change in the general terms and conditions, NALUKID.COM will inform its USERS by posting changes on the Site. In this regard you as a USER have an obligation to make reference for any possible changes in the general terms and conditions of the Site in every use of it. NALUKID.COM exerts strenuous efforts to maintain the information accuracy on the SITE.
Characteristics or prices of products described on this SITE, may be changed by NALUKID.COM at anytime.
The Seller provides the User through NALUKID.COM a catalogue of offers for purchase of goods. It is possible, due to the limited space and the consistent structure of information, product descriptions to be sometimes incomplete. However, we from NALUKID.COM strive to provide the most appropriate and important information. All products, including those in promotion/discount are sold and delivered to running out of stocks even if it is not explicitly stated in the SITE.
All goods offered on NALUKID.COM, are in the form of offers. They can be filtered and arranged according to different criteria, as per the User requirements and the proposed classification on the site.
Each item in NALUKID.COM contains information about the product offered and its price. The price indicated is final and refers to a single product. All products are compulsory accompanied by pictures.
If there are additional conditions to a certain order, these are indicated in the respective offer on the site.
Delivery is not included in the price of goods. Conditions, terms and prices of delivery are listed on the site.
To make a purchase on NALUKID.COM, first you must register. By registering, you have to accept the General Terms and Conditions, which are described in this document, as well as the rules of the Customer Protection Act (CPA).
Access to the NALUKID.COM for registration of Order is allowed for every user.
The user is obliged to provide accurate data of the person who will receive the goods, as well as the place of delivery. Your order will be finalized when you press ADD TO CART and then PLACE ORDER.
After finalization of the order, each User should receive 2 notification emails.
First Email – The User is informed that an order number **** was made from their account, with order value, a description of the type of goods and the quantity, the client name and the address for delivery.
Second email – The User is informed that the order is accepted and is being prepared for dispatch. This email will be sent depending on busyness of our team.
The user bears sole responsibility for ensuring that all data for the purchase, which is declared by the completed and sent to the seller order, are true, complete and accurate at the date of dispatch of the order. By sending the order, the user authorizes the seller to contact him in every possible way, when necessary in connection with their order.
NALUKID.COM reserves the right at its sole discretion to limit access to completing of an order and / or to some of the possible payment methods for a particular user, if it considers that their actions in any way are prejudicial to NALUKID.COM. In these cases, the user has the right to contact the “Customer Relations” Department of NALUKID.COM, in order to be informed of the reasons which led to the implementation of the above measures. NALUKID.COM shall not responsible for any damage suffered or that could be suffered by the user as a result of this decision, regardless of how this decision was right and reasonable.
OPTIONS FOR PAYMENT ON NALUKID.COM:
The prices of all products announced on NALUKID.COM, are final and include all taxes and fees under current legislation.
The User is obliged to provide the entire necessary information for issuing an invoice in accordance with current legislation in Bulgaria. The Seller will issue the user a document for the ordered and delivered goods based on information provided by the user. In case of online payments or bank transfer payments, the Seller shall not bear any responsibility for any costs associated with fees, commissions or other additional payments made by the Buyer in connection with the transaction itself, and in the case of currency exchange applied by the bank that had issued the customer’s card, in cases where the currency is different from BGN. The expenses associated with such payments are the sole responsibility of the Buyer. The Seller has the right to refuse performance and to discard the client order, and shall inform the client respectively. Cancellation of the order shall not lead to any liability or subsequent obligation of either party to the other in connection with the order and therefore none of the parties shall be entitled to seek compensation from the other party for its cancellation in the following cases:
– a refusal by the bank-publisher of the user to execute the transaction in case of an online payment;
– implementation of monetary transaction that does not result in the receipt of funds on account of Seller in case of online payments;
– data provided by the Customer on the Site are incomplete and / or incorrect.
On NALUKID.COM, you can pay by one of the following ways:
By PAYPAL account. When finish with the shopping, in the field “Way of payment”, you should choose the option “By PAYPAL”.
Courier service companies of NALUKID.COM is UPS.
The seller is obliged to deliver the ordered and purchased goods to the address specified by the User only by the above-stated courier companies. The User is obliged to provide access and opportunity to receive the order.
The ordered goods are delivered in appropriate packaging according to its kind and by the transport used for delivery. If the User is not found within the time for shipment on the specified address or if no access and conditions for delivery of the goods within this period are provided, the order is considered invalid and the Seller shall be released from the obligation to implement the stated delivery.
If the User confirms their desire to receive the ordered goods after the deadline for delivery, when the User was not found at the address, the User shall bear all the costs of the additional delivery. The cost of the second delivery will be paid upon receipt of goods.
If a third party is committed to receive the ordered goods on behalf of the User, that person shall not have the right to return the goods or to make objections on delivery.
DELIVERIES TERMS AND PRICES:
COUNTRY DELIVERY PRICE DELIVERY TERM
(up to 1 kg) 2 (two) to 10 (ten) working days
Andorra – 29.50€
Austria – 23.50€
Belgium – 24.50€
Channel Islands (Guernsey) – 29.50€
Channel Islands (Jersey) – 29.50€
Czech Republic – 23.50€
Denmark – 24.50€
England – 24.50€
Estonia – 24.50€
Finland – 24.50€
France – 24.50€
Germany – 23.50€
Greece – 21.50€
Holland (The Netherlands) – 24.50€
Hungary – 23.50€
Ireland, Republic of – 24.50€
Italy – 23.50€
Latvia – 24.50€
Liechtenstein – 29.50€
Lithuania – 24.50€
Luxembourg – 24.50€
Monaco – 24.50€
Northern Ireland- 24.50€
Norway – 29.50€
Poland – 23.50€
Portugal – 24.50€
Romania – 21.50€
San Marino – 29.50€
Scotland – 24.50€
Slovak Republic – 23.50€
Slovenia – 23.50€
Spain – 24.50€
Sweden – 23.50€
Switzerland – 29.50€
Wales – 24.50€
RETURN OF GOODS PURCHASED BY NALUKID.COM
The user can make a claim upon receipt of goods in the following cases:
– If a damage has occurred in the ordered product during transportation.
– If the goods delivered does not meet the criteria indicated by the Seller – size, colour and material of which it is produced.
At the request of the Buyer to return the product purchased, NALUKID.COM will reimburse the User the money paid by the User within 30 /thirty/ days from the date of reception of a notification by the User, that the User waives the purchased product. The amount will be refunded as follows, without causing any additional cost to the User:
– Payments made by debit or credit card – by refunding to the account from which the payment was made;
– Payment by PAYPAL – by refunding on your PAYPAL account.
In case of a delivered purchase, the User can make a claim and to ask for its return and refunding of the amount paid by the User, if:
– The goods have a complete mismatch or some defects that could not be identified at first glance.
– After using the product has a substantial defect that makes it impossible to use. Claims can be made within 24 hours of delivery.
NALUKID.COM shall refund in full the amount purchased by you, within 30 days starting from the day on which the user has stated their claim. Expenses for delivery and bank operations shall remain on the account of Buyer.
The expenses related to return of the purchase are also on the account of the Buyer.
In all variants for claims of products, the products must be returned in good commercial appearance, with their original packaging and documents for payment. The goods will be fully checked for reasonableness of the claim and NALUKID.COM reserves the right to refuse to refund the amount paid for the goods. On purchases returned with missing or damaged packaging, missing labels etc., NALUKID.COM reserves the right not to refund the amount paid or to restore it in part depending on changes in the product.
Upon request by the Customer to replace an item purchased from NALUKID.COM, with an item of a different size or other goods / commodities, this item shall be sent by courier on the following address: Drujba, building 217, entrance: B, floor. 3, ap. 7, Pleven, Bulgaria for the account of the customer, only in case that the product is not used, packaging and payment documents are reserved. The replaced size of a purchased item is respectively sent back to the Customer at the indicated address for delivery, at the Customer’s expense.
To make a claim or replacement, first you must fill in the following information an to send these data on the following address:email@example.com
1. Names given
2. Number of bill of lading, by which the shipment was received
3. E-mail address
4. Telephone number
7. Type of replacement: D
8. Please describe how you would like to return the goods.
9. Please, add the link from our site of the goods you are returning.
10. Please, describe the reason for returning the goods.
11. Please, described the goods defect.
12. Please, add the link from our site of the goods you would like to receive in exchange – size and all details (if you’d like to replace the goods)
YOUR PERSONAL INFORMATION::
NALUKID.COM undertakes the obligation not to disclose any personal information about the User, and not make it available to third parties – government authorities, companies, individuals etc.
Exceptions are cases where the information is required by state authorities or officials, which according to current legislation of the Republic of Bulgaria are entitled to request and collect such information.
The site does not handle and does not store any bank information of its Users. This information is stored by the issuer of your credit or debit card or by PAYPAL, depending on the chosen method of payment.
The overall vision of the site, all models and images, texts etc., included in it, are an integral part of the name NALUKID.COM and are its property. Users of NALUKID.COM are not entitled to copy, distribute, use texts and pictures that are part of the SITE. Exceptions are cases in which the User is provided with written permission from the Seller. In case of copying of any information, photos and models, and anything else from NALUKID.COM, violators are punished according to the copyright law.